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Your Unboxing Checklist: How To Avoid Voiding Your Warranty
The unboxing is the most thrilling part of acquiring a doll, and it's also the moment where you can accidentally void your warranty without recognising it. The difference between a silky purchase and a stressful dispute can come down to a few minutes of care during delivery and inspection; the checklist below is the precise process that seasoned buyers follow every time. It's not complex, but it's straightforward to skip in the excitement, and skipping it is how customers end up with a damaged doll and no recourse.

Crushed, Torn, Dented or Wet
The box needs inspecting before you sign the delivery receipt. Skipped by most people because they're enthusiastic and in a hurry, this is nonetheless the single most significant step. Before opening a box that's crushed, torn, dented or wet, photograph it from multiple angles. Signing for the delivery ends the shipping company's liability, and if you've signed for a damaged box without documenting it, they'll deny any claim you make later. Thirty seconds of photo-taking can be worth hundreds of pounds.

Keeping Your Right to Claim
A signature is the point of no return. Any damage that wasn't documented at the time becomes your issue rather than the shipping company's once you sign, because you're accepting the delivery as received in good condition. Refusing delivery or signing as "damaged" is your right if the box looks damaged, and it keeps your right to claim. A courier who won't let you inspect the box before signing leaves you one protection: sign with a note saying "unchecked" or "signed without inspection".

Keep the Packaging Until the Inspection Is Done
Once the box is inside and you've documented any noticeable damage, open it prudently. Tearing into the cardboard is a risk, as a sloppy opening can scratch or cut the doll inside; use a knife or scissors along the tape instead. Remove the doll slowly, checking as you go, and don't discard the packaging until you've completed the inspection, because you may need it to return the doll if something is mistaken.

Don't Worsen a Tear
First, check for tears in the armpits, groin, and neck. The thinnest material is found in these areas, and they see the most damage during shipping. The armpits are checked by lifting the arms gently, the groin by moving the legs apart slowly, and the neck by turning the head gently. Any tears should be photographed right away, then the vendor contacted before you do anything else. Small tears are repairable, but ignore a tear or make it worse and it can become a much bigger issue.

Joints Moving Smoothly
Fingers are the second thing to check. Ensure every finger is intact, the joints are moving smoothly, and there are no evident breaks or tears in the material. It's much easier to resolve if it's reported right away, and a finger that's been damaged in transit is a typical issue, particularly with wire-frame hands. Check the fingers one by one, bending each joint gently to confirm it moves freely.

A Loose Bolt Is a Safety Issue
If your doll has standing feet bolts, they're the third thing to check. Check that both bolts are present, secure and not loose, and that they're not protruding through the sole of the foot. A manufacturing flaw is a missing bolt, and a safety issue is a loose bolt; both are worth reporting. The next check awaits if the bolts are present and secure.

Compare the Head With Your Order Photos
Head sculpt: that's the fourth thing to check. Make sure they match: compare the head that arrived with the photos of the head you ordered. It might sound clear, yet head swaps are more common than you'd think, and a mismatched head is a legitimate complaint. Anything that doesn't match, whether in the face shape, the eye colour, the makeup or the overall expression, should be photographed, then reported to the retailer.

When a Joint Catches
The joints are the fifth thing to check. Everything should move smoothly without grinding, squeaking or resistance when you move each joint through its full range of motion. Joints that are stiff are typical, but joints that grind or feel like they're catching are flawed. Before you use the doll, document and report any difficulty you find, as employing a doll with a flawed joint can make the difficulty worse and may void your assurance.

Manufacturing Errors Happen
Sixth, check the body proportions. Waist, hips, bust and height: measure the doll against the advertised measurements and make sure they match what you ordered. Mistaken size? That's a legitimate complaint, since manufacturing slip-ups take place. Once the doll has been used there's no easy way to fix a size slip-up, which makes this particularly critical for buyers who ordered a custom size.

Substantial Patches Are a Defect
Seventh, check the skin texture and finish. The skin should look consistent across the whole body, so look for uneven areas, discolouration, or evident seams. Trivial variation is usual in places, but big patches of discolouration or noticeable seams are a fault. Photograph anything that looks mistaken, and contact the seller if you're worried.

Colour and Style of the Wig
A wig and eye inspection is an eighth check that's worth doing. Make sure of two things: the wig is the colour and style you ordered, and the eyes are the correct colour and properly set. A mismatch is a legitimate complaint, as these are smaller details but part of what you paid for. Compare the wig and eyes to the order confirmation, and photograph them plainly, before you contact the vendor.

Some Texture Is Normal
The overall feel of the doll is the ninth check. With your hands, run over the body and check for any lumps, hard spots, or inconsistencies in the material. It's a fault if a doll feels uneven or has hard patches, but some texture is usual. Especially vital for silicone dolls, which should feel smooth and consistent, and TPE dolls, which should feel supple and soft without any hard spots, this check is worth the time.

Additional Items That Came With the Order
At number ten you check the accessories and any additional items that came with the order. Everything you ordered, whether a spare wig, a storage bag or a cleaning kit, needs to be there and in decent condition. Because missing accessories are usual, report them immediately rather than discovering them weeks later; they're much easier to resolve that way.

Store It Somewhere Dry
Add an eleventh check that's often overlooked, the packaging itself. Don't throw out the original box or any internal packaging for at least thirty days, because most returns and warranty claims need it. A doll returned in different packaging is regularly refused by the seller, and a doll shipped back in original packaging is much more likely to arrive in solid condition. You may need it, so label the box plainly with the date of arrival and store it somewhere dry.

Contact the Seller Immediately
Where there are issues, document everything before you contact the vendor. Photograph the damage, keep the packaging, and write down exactly what you found and when you found it. The retailer should be contacted immediately, with a clear description of the issue and the photographs included. Supply evidence and report early and most vendors will resolve issues rapidly, while the ones that don't are the ones you'd want to avoid in the future regardless.

Don't Bin the Packaging Too Soon
The doll typically isn't fine inside a crushed box, so don't sign for it and assume it is. Don't throw out the packaging before you've completed the inspection; you'll need it if you have to return the doll. Don't use the doll until the inspection is complete, because utilising a damaged doll can void the assurance. Don't hang around before reporting an issue, as the longer you wait, the harder it is to prove the damage was there from the start.

When the Seller Refuses a Legitimate Warranty Claim
Occasionally a vendor refuses to honour a warranty claim you believe is legitimate, which raises the question of what to do next. Escalate cautiously in that scenario; the documentation you collected during the unboxing is your strongest asset. Contact the retailer in writing rather than by phone, so you have a record of what was said and when, and include all the photographs and a clear description of the flaw. Contact your card provider and request a chargeback if the retailer still refuses and the purchase was made with a credit card. With clear evidence of a defect and a refusal to resolve it, most card providers will side with the buyer; they just need the evidence to be documented and timely.

Manufacturing Defects Are Covered
One more question: what does the warranty actually cover? Not all assurances are the same. Most assurances draw a line: manufacturing flaws such as tears at the seams, joint failures and material defects are covered, but damage caused by misuse, accidents or usual wear and tear isn't. Flaw claims that are clear will be honoured and user mistake claims that are clear will be rejected, which is why the difference between a defect and damage is key to comprehend. Just because the doll was expensive doesn't mean everything is covered, so read the warranty carefully before you purchase.

The Unboxing Checklist Is Your Best Protection
The unboxing checklist takes about thirty minutes and is the single best protection for your purchase, which is the bottom line. Vendor and shipping company are both still liable only at the moment of delivery, so that's when the checklist documents the condition of the doll. Preventing the most usual cause of buyer disputes comes down to taking it seriously and doing it properly. More info at this rosslink. Also check out basics for more.
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