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A Practical Unboxing Checklist: Don't Void Your Warranty
You can accidentally void your warranty without becoming aware it at the unboxing, which is also the most exciting part of purchasing a doll. Between a silky purchase and a stressful dispute, the difference can be a few minutes of care during delivery and inspection, and the checklist below is the precise process experienced customers follow every time. Straightforward to skip in the excitement, and not complex at all, it's the thing that, when skipped, leaves customers with a damaged doll and no recourse.

The Step Most People Skip
Before you sign the delivery receipt, inspect the box. Enthusiastic and in a hurry, most people skip this step, which is the single most important one. Should the box be crushed, torn, dented, or wet, photograph it from multiple angles before you open it. Sign for a damaged box without documenting it and any claim you make later will be denied, as the shipping company's liability ends when you sign for the delivery. Taking a few photos in thirty seconds can save you hundreds of pounds.

The Signature Is the Point of No Return
The signature is the point of no return. The moment you sign, you accept the delivery as received in good condition, and any damage that wasn't documented then is your issue rather than the shipping company's. A damaged-looking box gives you the right to refuse delivery or sign as "damaged", and either way your right to claim is maintained. A courier who won't let you inspect the box before signing leaves you one protection: sign with a note saying "unchecked" or "signed without inspection".

Don't Tear Into the Cardboard
With the box inside and any apparent damage documented, open it prudently. The doll inside can be scratched or cut by a careless opening, so run a knife or scissors along the tape rather than tearing into the cardboard. Don't discard the packaging until you've completed the inspection, because you may need it to return the doll if something is incorrect, and remove the doll slowly, checking as you go.

Check One: Tears in the Armpits, Groin and Neck
Check for tears in the armpits, groin, and neck first. The material is thinnest in these zones, and damage is most common here during shipping. Lift the arms gently to check the armpits, move the legs apart slowly to check the groin, and turn the head gently to check the neck. Should there be any tears, photograph them right away and contact the vendor before doing anything else. Small tears are repairable, but ignore a tear or make it worse and it can become a much bigger difficulty.

Every Finger Intact
Check the fingers second. Ensure every finger is intact, the joints are moving smoothly, and there are no noticeable breaks or tears in the material. It's much easier to resolve if it's reported right away, and a finger that's been damaged in transit is a usual issue, especially with wire-frame hands. Bend each joint gently to confirm it moves freely, and check each finger individually.

Both Bolts Present and Secure
Check the standing feet bolts third, if your doll has them. Make sure both bolts are present, secure, and not loose, and that they're not protruding through the sole of the foot. Worth reporting are both a missing bolt, a manufacturing flaw, and a loose bolt, a safety issue. When the bolts are present and secure, you're free to move on to the next check.

Sculpt Verification
The head sculpt is the fourth thing to check. Look at the head that arrived next to the photos of the head you ordered, and make sure they match. Evident as it sounds, head swaps are more typical than you'd think, and a mismatched head is a legitimate complaint. Look at the face shape, the eye colour, the makeup, and the overall expression, then photograph whatever doesn't match and contact the seller.

Using a Defective Joint Makes It Worse
Fifth, check the joints. Full range of motion for each joint is the test, and everything should move smoothly without grinding, squeaking or resistance. A fault is a joint that's grinding or feels like it's catching, while a joint that's stiff is typical. If you find an issue, document it and report it before you use the doll, because employing a doll with a faulty joint can make the issue worse and may void your assurance.

Size Errors Can't Be Fixed Later
Sixth, check the body proportions. Measure the doll against the advertised measurements, and make sure the waist, hips, bust, and height match what you ordered. Manufacturing errors happen; a doll that's the wrong size is a legitimate complaint. Particularly important for buyers who ordered a custom size, this matters because there's no simple way to fix a size error once the doll has been used.

Check Seven: Skin Texture and Finish
The skin texture and finish are the seventh thing to check. Make sure the skin looks consistent across the whole body by looking for uneven regions, discolouration, or apparent seams. You can expect some slight variation, but sizable patches of discolouration or apparent seams are a defect. Anything that looks incorrect needs a photo, and a message to the vendor if you're concerned.

Compare Against the Order Confirmation
An eighth check, a wig and eye inspection, deserves doing. Colour and style of the wig, colour and setting of the eyes: all need to match what you ordered. They're part of what you paid for, so a mismatch is a legitimate complaint, small details as they are. Before you contact the seller, photograph the wig and eyes obviously and compare them to the order confirmation.

Check Nine: The Overall Feel
Ninth, check the overall feel of the doll. Use your hands to feel over the body for any lumps, hard spots or inconsistencies in the material. Ordinary is some texture; a flaw is a doll that feels uneven or has hard patches. Silicone dolls should feel smooth and consistent, and TPE dolls should feel gentle and soft without any hard spots, which makes this especially vital for both.

Check the Bonus Items
Ten on the list: accessories, plus any additional items that came with the order. Go through the spare wig, storage bag or cleaning kit you ordered and make sure each is present and in decent condition. Rather than discovering them weeks later, report missing accessories right away, as they're widespread and much easier to resolve that way.

Original Packaging Protects the Return
Add an eleventh check that's frequently overlooked, the packaging itself. At least thirty days is how long to keep the original box and any internal packaging, since most returns and assurance claims require it. The vendor frequently refuses a doll returned in different packaging, and one shipped back in original packaging is much more likely to arrive in decent condition. You may need it, so label the box clearly with the date of arrival and store it somewhere dry.

Record Exactly What and When
Document everything before you contact the seller if you find any issues. Keep the packaging, photograph the damage, and write down exactly what you found and when you found it. Tell the vendor right away, describe the issue plainly, and attach the photographs. Early reports with evidence get issues resolved quickly by most retailers, and the ones that don't are the ones you want to steer clear of in the future in any case.

Don't Use the Doll Before the Inspection Is Done
Don't sign for a crushed box on the assumption that the doll is fine inside, as it ordinarily isn't. Keep the packaging until you've completed the inspection and don't discard it, because you'll need it if you have to return the doll. Before you've completed the inspection, don't use the doll, as employing a damaged doll can void the assurance. Don't delay reporting an issue, since the longer you wait, the harder it is to prove the damage was there from the start.

Chargeback Through Your Card Provider
If a seller won't honour a warranty claim that you believe is legitimate, what are your alternatives? In that circumstance, the documentation you collected during the unboxing is your strongest asset, and it's worth escalating prudently. Write to the vendor rather than phoning, so you have a record of what was said and when, and include all the photographs and a clear description of the defect. Should the vendor still refuse, and the purchase have been made with a credit card, contact your card provider and request a chargeback. Documented and timely evidence is what card providers need, and given clear evidence of a defect and a refusal to resolve it, most will side with the purchaser.

Fault Versus Damage
And what does the assurance in fact cover? Not all warranties are the same. While most warranties cover manufacturing faults such as tears at the seams, joint failures, and material defects, they don't cover damage caused by misuse, accidents, or usual wear and tear. Defect claims that are clear will be honoured and user slip-up claims that are clear will be rejected, which is why the difference between a fault and damage is key to understand. Just because the doll was expensive doesn't mean everything is covered, so read the assurance prudently before you buy.

The Only Moment Both Parties Are Liable
Taking about thirty minutes, the unboxing checklist is the single best protection for your purchase, and that's the bottom line. What the checklist does is document the doll's condition at the moment of delivery, the one moment the retailer and the shipping company are both still liable. You'll stay away from the most common cause of purchaser disputes if you take it seriously and do it properly. More info at this rosslink. Also check out i loved this for more.
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